Cofactr is on a mission to empower those who get the critical work done. We’re bridging the gaps left by traditional supply chain management solutions, creating a seamless link between Product Lifecycle Management (PLM) and Manufacturing Execution Systems (MES) through our innovative BOM to Build Platform, specifically tailored for hardware innovators. Our platform revolutionizes the technical hardware supply chain by ensuring it is precise, efficient, and effortlessly manageable. As a proud member of the Y Combinator W22 cohort, we’ve seen our revenue grow consistently, supported by substantial venture funding from esteemed VCs, including Bain Capital Ventures

Project Management: Plan, coordinate, and execute customer onboarding and implementation projects, ensuring timelines, deliverables, and expectations are met.

Customer Engagement: Serve as the primary point of contact during the implementation phase, fostering strong relationships with customers and addressing their needs.

Process Development: Design and implement scalable and repeatable processes for customer onboarding, system configuration, and integration.

Cross-Functional Collaboration: Partner with product, engineering, sales and customer success teams to resolve customer issues and ensure successful implementation outcomes and frictionless hand offs.

Problem Solving: Proactively identify and resolve project challenges, keeping customers on track and satisfied.

Customer Training: Conduct training sessions and create resources to help customers adopt Cofactr’s platform effectively.

Feedback Loop: Gather customer insights and feedback during implementations to inform product development and improve processes.

Metrics Management: Track and report on project status, success metrics, and customer satisfaction to ensure continuous improvement.

Experience: 6+ years of experience in project management, implementation, or a related role, preferably in a SaaS or tech environment.

Experience in supply chain, logistics, or procurement technologies is strongly preferred, as our product suite caters to customers in these industries.

Project Management Skills: Proven ability to manage multiple projects simultaneously, meeting deadlines and delivering results.

Customer-Centric Mindset: Strong focus on customer success, with the ability to build trust and rapport with clients.

Communication: Excellent verbal and written communication skills, capable of conveying complex information clearly and effectively.

Technical Aptitude: Experience working with complex integrations, various data infrastructure and technical internal/external teams and diverse experience with financial systems and ERP deployments

Tech Stack Experience: Familiarity with project management tools (e.g., Asana, Monday.com) and the ability to learn new platforms and technologies quickly (Pylon, Gainsight, Smartsheets, etc) 

Collaboration: Experience working with cross-functional teams to drive project success and resolve issues.

Process Orientation: A knack for designing and improving processes to ensure scalability and efficiency.

Adaptability: Comfortable working in a fast-paced, early-stage startup environment with evolving priorities.

High Impact: Be a critical player in building Cofactr’s implementation processes and ensuring customer success.

Growth Opportunity: Work closely with leadership to scale the implementation/project management function as the company grows.

Innovative Culture: Join a collaborative, agile, and innovative team where your ideas and contributions matter.

Professional Development: Access mentorship, training, and growth opportunities within a rapidly expanding company.