Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look – and feel – their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client’s individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

The Total Rewards team has been built to ensure that we are purposeful, values driven and competitive in how we reward and recognize our employees – from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together.We support our P&C leaders and employees through thoughtful partnership, education and execution of our Total Rewards strategy.

As the Benefits Analyst reporting to the Director of Benefits, you will assist Stitch Fix’s fast-growing benefits team in the day-to-day operations of our benefits, retirement and leave of absence programs. Your role provides support for a thoughtful and effective employee leave and benefit experience. This role will serve as the technical expert on file feeds resolution and be the “go-to” resource for our employees, managers, and HR business partners for department questions and concerns and partners closely with our Benefits Lead. The ideal candidate is enthusiastic and tech-savvy with a knack for customer service, creativity, and innovation.

• Data Integrity
  • Overall maintenance and delivery of employee benefit census files and data issues on employee records
  • Reconciliation of discrepancies in file feed transfers partnering with HRIS, Payroll and/or vendors
  • Help create and maintain benefits documentation and process guidelines
  • Perform ongoing operational activities of our benefits programs and projects
  • Audit LOA reports to verify employee leave details are correctly feeding to our HRIS systems (Workday) from our 3rd party Leave Administrator (Matrix)
  
  
• Compliance/Auditing 
  • Engage in compliance and reconciliation activities in partnership with internal and external vendors
  • Verify insurance billing and audit reconciliation of carrier reports, benefit accounts and disbursements
  • Work on regular benefits audits, including reconciling bi-weekly payroll deductions, as well as the annual 401k audit
  
  
• Employee Experience Responsibilities
  • Answer employee, manager and P&C partner issues regarding benefits (medical, dental, vision, life, flexible spending, health savings, disability), 401k, leave of absence, workers compensation, and ADA/Accommodation related tickets and provide self-service resources whenever possible
  • Assist employees, managers, and P&C Partners with escalated questions/concerns and/or provide an escalation path
  • Create, improve upon, and/or update intranet resources as well as any linked documents (FAQs, google docs, etc.) 
  • Conduct virtual meetings to assist with employee benefit/leave related questions
  • Assist in developing benefit communication materials and trainings for new and ongoing programs
  • Help maintain and prepare written and graphic announcements for benefits materials
  
  
• Leave of Absence/ADA/Accommodations/Workers Compensation
• Uploading “workers docs” (RTW notes, completed Top Up sheets, etc.) if applicable to employee’s Workday job profile
• Completing EDD requested forms (SDI, PFL employer application)
• Administratively correcting and approving any benefits tasks (in Workday) associated with an employees extended Personal leave or leave exhaustion
• Uploading job descriptions for ADA/Accommodation purposes as requested by Matrix
• Maintaining Stitch Fix’s Job Description library for ADA/Accommodations purposes
• Completing wage statement requests for workers compensation injuries

• You have at least 3-5 years of experience in benefits administration, qualifying life events  including file integration, LOA/ADA administration and/or workers compensation.
• You are tech-savvy: Proficient to expert level with Excel (including XLOOKUPs, pivot table), Google Suite, ticketing systems, HR, and Payroll systems; also have the ability to quickly and efficiently learn how to use new systems and tools.
• You are a problem solver: A natural problem solver, using sound judgment to creatively remove obstacles and can work independently.
• You have an Employee Experience mindset: Focused on improving processes so employees feel taken care of, educated on leave types available to them, and prepared before, during and after they return to work.
• You are a multitasker: An expert juggler who is able to ruthlessly prioritize tasks.
• You are organized: Have top-notch organization skills, strong attention to detail to develop and execute plans.  
• You are adaptable: Can adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader – you are consistently able to anticipate needs.
• You are a strong communicator: Have strong communication skills (verbally as well as through email and other electronic platforms).

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.