Carrier Onboarding Manager
AtoB
Our missionWorking with fleets of all kinds (OTR, local, intermodal, power only) you will conduct onboarding sessions to empower carriers with the knowledge and skills to maximize card usage. Be prepared to onboard the carrier wherever they feel most comfortable and within the time they have to give. In a more formal established meeting or through a phone call while they are in the truck. Serve as a trusted advisor, understanding carrier needs and aligning them with our solutions. Provide responsive and effective carrier support, addressing inquiries, issues, and concerns promptly and professionally. Collaborate with the support team, engineering, product and marketing to function as the eyes and ears of what’s happening on the ground. Act as the voice of the carrier within the organization, providing feedback to product and development teams to drive improvements. Monitor carrier health to help reduce churn and proactively identify opportunities for upselling and cross-selling additional products and services.
Regularly review carrier accounts to ensure ongoing satisfaction and identify areas for improvement. Advocate for carriers’ needs and interests, ensuring their perspectives are considered in company decisions. Proven experience 2-4 years in a customer success, account management, carrier support or sales role. Big+ for financial, transportation/3PL, fleet fuel card, telematics/ELD or factoring experience. You understand the transportation world and dynamics between shippers, brokers, carriers and drivers. Further, you wish to make the lives’ our our professional fleets and professional drivers easier. Strong interpersonal and communication skills, with the ability to build trust and rapport with carriers through both written and spoken communication. Ability to manage multiple accounts and priorities simultaneously. Familiarity with customer success/support software and CRM systems is a plus. A proactive and self-motivated approach.
Ability to work with a high degree of autonomy. Highly adaptable, happy and driven.
The trucking and logistics industry provides the backbone of the economy. But the payments infrastructure on which it runs is broken. For the hard-working men and women of this sector, the existing suite of payment tools is outdated, difficult to use, prone to fraud, and saddled with shady fee structures. The incumbent players in this space often overlook the economic and practical needs of this user base.
We’re changing that. AtoB is building Stripe for Transportation — modernizing the payments infrastructure for trucking and logistics.
Supply chains rely on the timely movement of capital to function efficiently. Our end game is a world in which that capital movement occurs fairly, smoothly, and without delay. As we pursue that end game, we aim to center our customers in every way — offering them world-class customer experience and building products that work with and around the unique constraints of their daily lives. We build for fleet managers in the office and drivers on the road.
We strive for products that are efficient, satisfying, and useful. Our customers enable our modern economy — they deserve it.
Supply chains rely on the timely movement of capital to function efficiently. Our end game is a world in which that capital movement occurs fairly, smoothly, and without delay. As we pursue that end game, we aim to center our customers in every way — offering them world-class customer experience and building products that work with and around the unique constraints of their daily lives. We build for fleet managers in the office and drivers on the road.
We strive for products that are efficient, satisfying, and useful. Our customers enable our modern economy — they deserve it.
Our history and background
Our founding team has backgrounds in payments, working on autonomous vehicles at Cruise Automation, leading ops and growth for Uber, and building apps that were featured on the Apple app store. We have staff and senior engineers from Google, Uber, Meta, Shopify, Stripe, Chime, and other leading technology companies.
We have raised $125 million+ from investors such as General Catalyst, Elad Gil, Bloomberg Beta, Y Combinator, XYZ; founders and CEOs of companies such as Google (Eric Schmidt), Salesforce (Marc Benioff), Coinbase (Brian Armstrong), DoorDash (Tony Xu), Instacart, Gusto; strategic investors like Mastercard, Flexport and Samsara.
We were named to Forbes annual Next Billion-Dollar Startup List, and have just recently been selected to join the World Economic Forum as a Global Innovator.
Role:
Take a look around you. Think about your last trip to a grocery store. Almost everything you see was moved on a truck.
Within 4 days time if trucks stopped moving your grocery store would be empty. The transportation network is critical to our economy and the Carrier Onboarding Manager role is key to AtoB’s success. As a Carrier Onboarding Manager, you will play a crucial role in post-sales carrier engagement. Your primary responsibility is to build trust, remove blockers and engage with our carriers, ensuring their successful adoption and continued satisfaction with our products and services while driving to key milestones like first transaction.
This role requires a proactive and carrier-centric approach, with a focus on both strategic account engagement and hands-on carrier support.
Within 4 days time if trucks stopped moving your grocery store would be empty. The transportation network is critical to our economy and the Carrier Onboarding Manager role is key to AtoB’s success. As a Carrier Onboarding Manager, you will play a crucial role in post-sales carrier engagement. Your primary responsibility is to build trust, remove blockers and engage with our carriers, ensuring their successful adoption and continued satisfaction with our products and services while driving to key milestones like first transaction.
This role requires a proactive and carrier-centric approach, with a focus on both strategic account engagement and hands-on carrier support.
Responsibilities:
Regularly review carrier accounts to ensure ongoing satisfaction and identify areas for improvement.
Qualifications:
Ability to work with a high degree of autonomy.
Source ⇲
remotive.com
To apply, please visit the following URL:https://remotive.com/remote-jobs/customer-support/carrier-onboarding-manager-1939707→
