Builder
At Builder.io, we’re revolutionizing visual development by making it compatible with any tech stack and accessible to every team. Our mission is to ensure our customers achieve unparalleled success with our innovative product offerings, technical integrations, and strategic roadmap.
About the Role:
The Customer Engineering team is the cornerstone of our commitment to customer success. As a Customer Engineer, you will be pivotal in ensuring our enterprise customers seamlessly integrate, customize, and maximize their use of Builder. You’ll dive deep into complex codebases, provide expert guidance through workshops and onboarding sessions, and offer ongoing support tailored to evolving use cases.
Key Responsibilities:
- Lead Technical Integrations: Own the technical integration process from start to finish for enterprise-level customers, ensuring seamless and successful deployment.
- Expert Troubleshooting: Collaborate closely with the customers and internal teams to diagnose and resolve technical issues, provide fixes, product updates and escalating to appropriate teams when necessary
- Customer Advocacy: Identify and understand the unique needs of each customer, driving optimal adoption of our platform through tailored solutions.
- Product Influence: Act as a key liaison between customers and our Product and Engineering teams, providing actionable feedback and feature requests.
- Continuous Improvement: Enhance our documentation, code examples and plugins, ensuring customers have the best resources at their disposal.
- Versatile Expertise: Be the go-to product expert, capable of navigating diverse technical challenges and contributing across various teams.
What We’re Looking For:
- Front-End Development Expertise: 4+ years of experience with HTML, CSS, JavaScript, and modern frontend frameworks such as React, Vue, or Angular.
- Headless Architecture Proficiency: Experience with headless API-first web architecture is highly desirable.
- Customer-Facing Experience: Proven track record of working directly with customers or in a client-facing role.
- Strategic Thinker: Deep understanding of emerging digital trends and the ability to translate them into actionable solutions for growing businesses.
- Passionate Problem Solver: Proactive, detail-oriented, and committed to delivering high-quality solutions.
- Collaborative Team Player: Ability to work both independently and collaboratively, thriving in a dynamic team environment.
- Adaptable and Resilient: Comfortable with ambiguity and receptive to feedback, with a willingness to iterate and improve.
Why Builder.io?
- Innovative Culture: Bring your strategic ideas and creative thinking to a team that values innovation and forward-thinking.
- Professional Growth: Engage with top enterprise customers and influence the future of visual coding.
- Competitive Compensation: The estimated salary range for this role is $100,000 – $180,000 USD, based on experience, knowledge, skills, and abilities.
If you’re excited about this role and passionate about driving customer success with cutting-edge technology, we want to hear from you!
What Builder.io offers you:
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Mental health days. We encourage you to take at least one per quarter to recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office reimbursement. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $299/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Builder covers your life insurance, short- and long-term disability, and you’ll have access to supplemental benefits like accident and critical illness insurance
- 401k (for US based team members). Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we’re pretty stoked about it!)
About Builder.io:
Builder.io is a Visual Headless CMS that works with any website or application and enables anyone to create, manage, and publish high-performing, enterprise-scale digital experiences without constantly relying on developers. We’re backed by Greylock Partners and M12, Microsoft’s Venture fund.
We were founded in San Francisco, CA but are committed to operating as a digital-first company. Our team continues to expand globally, with team members spread out across the US, Canada, Europe, South America, and Asia.
Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
Source ⇲
remotive.com
